Front Office Shift Leader – (220002KS)

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Front Office Shift Leader - (220002KS)

  • Post Date:May 6, 2022
  • Views 101
0 Applications
  • Offerd Salary confidential
    Career Level Others
    Experience 2 Years
  • Gender Both
    INDUSTRY Hospitality
    Qualification Certificate
Job Description
Description

 To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times

II.  DUTIES AND RESPONSIBILITIES

  • Prepare documentation for daily business
  • Ensure prompt, efficient and courteous reception of guests
  • Record and administer arrivals and departures
  • Assist in training new staff members, coach them and monitor their performance
  • Ensure the desk is covered at all times, allocating meal breaks sensibly
  • Full awareness of current daily status of Hotel
  • Ensure smooth hand over to next shift
  • Thoroughly conversant with all room types, décor and outlook
  • Communication and recording of complaints
  • Be aware of daily functions, events, VIP and group arrivals
  • To carry out any other duties as required
  • To ensure that no information regarding guest names, details  or room numbers is given to unauthorized persons
  • Ensure unidentified persons are not allowed access to guest rooms
  • Report any accidents (guest or staff)
  • To be fully aware of the Health & Safety Policy
  • To be aware of fire and bomb procedures
  • Take care in work to avoid accidents
  • To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
  • Report suspicious characters or suspect packages
  • Security of payments
  • Alert to fraud
  • Ensure full liaison with other members of the team
  • Strong communication with other departments, especially Reservations
  • Strong relationship with guests and internal customers
  • Key relationship with Front Office Manager and Asst.FOM
  • Reporting of issues as they arise
  • Completion of Progress Training & participation in Progress related activities
  • Diligence in prevention of wastage
  • Attend department meetings
  • Be aware and report on competitor and industry updates
  • Maintain Department standards
  • Seek opportunities to upgrade or sell additional services to guests

 

Qualifications

 

Education

Bachelor’s Degree.

 

Experience              

  • Four years experience in as Front Office Supervisor/Shift Leader
  • With good communication skills both oral and written, English and other languages
  • Good inter-personal skills, pleasant appearance.

 

Licenses or Certificates

Not applicable.

 

Grooming

All associates must maintain a neat, clean and well-groomed appearance per Citymax standards.

 

Primary Location

: United Arab Emirates

Job

: Landmark Hospitality Front office

Organization

: Citymax Hotels UAE

Schedule label /الجدول الزمني

: Regular

Shift

: Standard

Job Type

: Full-time

 Day Job

Job Posting/نشر تسمية الوظيفة

: May 5, 2022, 1:56:14 PM

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