Customer Support & Services Jr. Officer

Customer Support & Services Jr. Officer

  • Post Date:June 16, 2022
  • Apply Before: July 15, 2022
  • Views 9
1 Applications
  • Offerd Salary confidential
    Career Level Others
    Experience 2 Years
  • Gender Both
    INDUSTRY Others
    Qualification Certificate
Job Description

Job Description

1.       Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.

2.       Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.

3.       Generates Sales Leads.

4.       Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.

5.       Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.

6.       Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.

7.       Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.

8.       Receives Outbound Calls for different campaigns through Genesys Contact Center System.

9.       Saves customer profile in  Forms through Genesys Contact Center System.

10.    Qualifies the call through Genesys Contact Center System.

11.    Obtains the status of service requests and service history through Oracle Application and informs the customers.

Gathers customer information regarding service history through Oracle Application.

Requirements

Arabic Speakers
Call Center experienced
Can join immediately
Willing to do shift

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